Game Crashes

TTV_Knkodact

Game keeps crashing every 2-3 games. And I think that you should be able to rejoin the match.

Liltya

I have an update from our Senior GM on steps you can take to troubleshoot/fix the crashes.

Hello everyone.

I think the best way to narrow down crashes is to eliminate as much potential external interference as possible, see if it works smoothly without anything interfering (if it doesn't then we've already narrowed it down a lot), and then slowly switch things back on. Here are a few steps you can try, and as always, we appreciate any feedback, or if you locate any issues.

1. Set both the "KartRider" file and your launcher (Nexon/Steam) to run as admin by doing the following ->Right click->Properties->Compatibility->Change Settings for all users->Run as admin.

2. Restart computer in Safe Mode with Networking -> https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode (you can do clean boot in favor of this if you want, but if it doesn't work, go back to this one)

3. Disable any security software (antivirus/firewall etc.)

4. Run game

--- If this works
1. Clean boot with same parameters -> https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

--- If this works
1. Re-enable security software

--- If this works
1. Turn back on any programs important to you and start narrowing things down from here.


Again, any feedback is appreciated!

TTV_Knkodact

Thank you so much for the quick reply! I ran the game as admin and it stopped crashing for me!