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Troubleshooting Game Crash Issue
Liltya
KartRider: Drift Rep: 8,485
Posts: 164
Member
I have an update from our Senior GM on steps you can take to troubleshoot/fix the crashes.
Known to cause the game to crash:
- Some controllers (Dual Shock / PS4 / Logitech): Having these controllers connected, even if you aren't planning to use them, will cause the game to crash. Xbox controllers are safe to use and do NOT cause the game to crash.
- There's a known issue with BitDefender where the "Advanced Threat Defense" and "Ransomware Remediation" in the protection tab are causing issues when trying to run KartRider, so you may have to temporarily disable these when playing.
Hello everyone.
I think the best way to narrow down crashes is to eliminate as much potential external interference as possible, see if it works smoothly without anything interfering (if it doesn't then we've already narrowed it down a lot), and then slowly switch things back on. Here are a few steps you can try, and as always, we appreciate any feedback, or if you locate any issues.
1. Set both the "KartRider" file and your launcher (Nexon/Steam) to run as admin by doing the following ->Right click->Properties->Compatibility->Change Settings for all users->Run as admin.
2. Restart computer via Clean Boot -> https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
3. Disable any security software (antivirus/firewall etc.)
4. Run game
--- If this works
1. Re-enable security software
--- If this works
1. Turn back on any programs important to you and start narrowing things down from here.
Again, any feedback is appreciated!
Known to cause the game to crash:
- Some controllers (Dual Shock / PS4 / Logitech): Having these controllers connected, even if you aren't planning to use them, will cause the game to crash. Xbox controllers are safe to use and do NOT cause the game to crash.
- There's a known issue with BitDefender where the "Advanced Threat Defense" and "Ransomware Remediation" in the protection tab are causing issues when trying to run KartRider, so you may have to temporarily disable these when playing.
Hello everyone.
I think the best way to narrow down crashes is to eliminate as much potential external interference as possible, see if it works smoothly without anything interfering (if it doesn't then we've already narrowed it down a lot), and then slowly switch things back on. Here are a few steps you can try, and as always, we appreciate any feedback, or if you locate any issues.
1. Set both the "KartRider" file and your launcher (Nexon/Steam) to run as admin by doing the following ->Right click->Properties->Compatibility->Change Settings for all users->Run as admin.
2. Restart computer via Clean Boot -> https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
3. Disable any security software (antivirus/firewall etc.)
4. Run game
--- If this works
1. Re-enable security software
--- If this works
1. Turn back on any programs important to you and start narrowing things down from here.
Again, any feedback is appreciated!