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Problem opening game

LukelfLukelf
Post: 1
Member
in Tech Support
I'm having problems opening the game, I try to open and it appears "level 10.0 of dx11 is necessary to run the engine", and I have DirectX 12, I even downloaded version 11, but it is not working. I'm from Brazil, I don't know why this problem happened, and I hope it's not from the game, because I saw a friend playing and it worked correctly with the friend code I gave.

Thank you

Comments

  • LiltyaLiltya
    KartRider: Drift Rep: 8,485
    Posts: 164
    Member
    Lukelf wrote: »
    I'm having problems opening the game, I try to open and it appears "level 10.0 of dx11 is necessary to run the engine", and I have DirectX 12, I even downloaded version 11, but it is not working. I'm from Brazil, I don't know why this problem happened, and I hope it's not from the game, because I saw a friend playing and it worked correctly with the friend code I gave.

    Thank you

    Hello,

    Here are some steps you can follow, to try and fix the issue that you've run into:

    1. Update your graphics card drivers to the latest version.
    2. Install the latest version of DirectX. You can find instructions on the Microsoft website here: https://support.microsoft.com/en-us/help/179113/how-to-install-the-latest-version-of-directx
    3. Update your Windows to the latest version.
    4. Restart via the restart function on your PC to clear any cached data after doing this.